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Best Service-Now Online Training

This document is elaborate description of the contents we are going to cover as part of 30 days service-now training course. We will be sharing class room videos and documents as well. This training will cover both theory and practical understanding of each and every concept.

Apart from the topics we will also take the student through resume preparation, interview and certification preparation.

    Day 1:

  • Overview of Service-now
  • History of the tool
  • Architecture of the tool
  • ITIL Basic
  • SAAS Basic
  • Key Applications:::
  • a) Incident Creating an incident, field level understanding, Resolving an incident, Reopening an incident, Moving incident to "awaiting problem" , closing an incident.

    b) Problem Creating a problem, field level understanding, Relating incidents to problem, Solving a problem.

    c) Change Creating a Change, Field level understanding, Closing a change.

    d) Service catalog Concept of service catalog, creating a request, creating a requested item, understanding of description, price.

    Day 2/3:

  • Type of users
  • User interface
  • a) Banner frame, Content and understanding of terms.

    b) Application navigator Modules and Applications, searching.

    c) content frame Welcome page, homepage, service catalog

  • Form header, fields, sections
  • List title bar, breadcrumbs, column heading, fields
  • Searching tools List, Global text search, knowledge base, navigator filter
  • Self-Service
  • Knowledge management Roles, concept
  • Reports
  • Day4/5:

  • Design a service catalog
  • Understanding different fields concept
  • Creating variable.
  • Different types of variables.
  • Understanding of order, mandatory, default value
  • Create a reference field.
  • Day6/7:

  • Understanding difference between client script and business rule
  • g_form concept
  • get and set values.
  • Making a field readonly, mandatory, visible
  • Concept of UI Policy
  • Designing UI policy and client script
  • Difference between UI policy and client script
  • Day8:

  • Gliderecord understanding.
  • Table hierarchy
  • Sys id concept
  • Understanding business rule
  • Day 9:

  • Understanding display business rule
  • Debug business rule(addInfoMessage and logs)
  • Script includes
  • Async and sync difference
  • Day 10:

  • Notification
  • Events and queue
  • Email templates
  • Day 11:

  • Sent/outbox
  • Received/inbox
  • Inbound email actions
  • Dot walking concept
  • Day 12/Day 13:

  • Number maintenance
  • List of records
  • Update set(creating and migrating)
  • Understanding XML concepts
  • UI Macro
  • Day 14:

  • HTML concept
  • UI Page
  • Using UI page in a service Catalog.
  • Container concept in service catalog.
  • Day 15:

  • UI action
  • Table creation and extension
  • List view of records
  • OOB fields and "u_" concept
  • Day 16/Day 17:

  • Display field concept
  • SLA
  • Schedule and business day concept
  • Day 17/18:

  • Workflow
  • Day 19/Day 20:

  • Survey
  • Data source
  • Transform map
  • Coalesce concept
  • Day 21:

  • Localization concept
  • Enable plugins
  • Concept of web service
  • Day 22:

  • Web service
  • SOAP
  • Scripted web service
  • Day 23:

  • Data Policy
  • Difference between Data and UI policy
  • Debuggers
  • Day 24:

  • Delegate
  • Views
  • Relationships
  • Day 25:

  • Order guide
  • Record producer
  • Day 26/27:

  • Discovery and CMDB
  • JSON and Jelly
  • REST web service
  • Day 28:

  • Cloning
  • Resource management
  • Day 29/30:

  • Interview Preparation
  • Certification preparation


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Aparna Shindhe
SV Tech Hub is a reliable platform for beginners and working professionals. I have taken AEM course, course curriculum and course instructor are very impressive. To join SV Tech Hub main advantages are 24x7 immediate replies on queries through phone or email and also learner can reattend classes. They will update the curriculum according to the industry needs. Good work SV Tech Hub, I appreciate your work. Well done. Keep rocking.

Kashyap Rai
SV Tech Hub is a indeed platform to acquire new skills in IT market. I have attended AEM course via SV Tech Hub learning platform. The trainer is technically good in respective domain. The course content is also based on current trends in AEM. I am looking to learn more courses on AEM to become AEM expert. Thank you so much SV Tech Hub.

Divya sadasivam
Recently completed AEM course, trainer was awesome and he was very informative. Classes were conducted on time, provided a learning material as well as case studies and real time projects which are very helpful to me to advance my knowledge in IT.