Service-Now Training Class

ServiceNow Course Overview

Become professional in ServiceNow by enrolling in SVTechhub ServiceNow training. In this ServiceNow Certification Course you will gain expertise on fundamental concepts of ServiceNow which includes ServiceNow such as scripting, integrations, reporting, UI Policies, etc. Our course is designed to provide you with hands-on expertise with real-world use cases, and also simplifies your path in clearing the ServiceNow Certification.

About ServiceNow Course

ServiceNow is a service management software company specialized in providing services such as IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow follows a model that is used to find the service issues and enables self-service.

ServiceNow offers various services in the cloud as a comprehensive workflow that supports real-time collaboration, communication security, and resource sharing. ServiceNow management offers various services for IT, security, human resources, marketing, field service,

software development, customer service, finance, facilities, and enterprise needs.

ServiceNow Course Objectives  

In our Svtechhub’s ServiceNow training, you will learn about:

• Complete knowledge on the working process of ServiceNow
• Differentiate unique customizations
• Administer a ServiceNow instance
• To provide the full knowledge that helps in clearing certification examination.

• Companies ranging from small scale to large scale are using ServiceNow to leverage the full potential of the business.
• Increased deployment of ServiceNow software has created more jobs.
• The paycheck offered to the ServiceNow professionals is very high compared to the other candidates working on different technologies.
• The average salary received by a certified ServiceNow professional amounts to $134,638 per annum.

on the completion of this course, you will become an expert in the below concepts.

• Application Development
• Finance Service Management
• IT Service Management
• Field Service Management
• HR Service Management
• Security Operations

Day 1:

• Overview of Service-now
• History of the tool
• Architecture of the tool
• ITIL Basic
• SAAS Basic
• Key Applications:::

a) Incident Creating an incident, field level understanding, Resolving an incident, Reopening an incident, Moving incident to "awaiting problem" , closing an incident.

b) Problem Creating a problem, field level understanding, Relating incidents to problem, Solving a problem.

c) Change Creating a Change, Field level understanding, Closing a change.

d) Service catalog Concept of service catalog, creating a request, creating a requested item, understanding of description, price.

Day 2/3:

• Type of users
• User interface

a) Banner frame, Content and understanding of terms.

b) Application navigator Modules and Applications, searching.

c) content frame Welcome page, homepage, service catalog

• Form header, fields, sections
• List title bar, breadcrumbs, column heading, fields
• Searching tools List, Global text search, knowledge base, navigator filter
• Self-Service
• Knowledge management Roles, concept
• Reports

Day4/5:

• Design a service catalog
• Understanding different fields concept
• Creating variable.
• Different types of variables.
• Understanding of order, mandatory, default value
• Create a reference field.

Day6/7:

• Understanding difference between client script and business rule
• g_form concept
• get and set values.
• Making a field readonly, mandatory, visible
• Concept of UI Policy
• Designing UI policy and client script
• Difference between UI policy and client script

Day8:

• Gliderecord understanding.
• Table hierarchy
• Sys id concept
• Understanding business rule

Day 9:

• Understanding display business rule
• Debug business rule(addInfoMessage and logs)
• Script includes
• Async and sync difference

Day 10:

• Notification
• Events and queue
• Email templates

Day 11:

• Sent/outbox
• Received/inbox
• Inbound email actions
• Dot walking concept

Day 12/Day 13:

• Number maintenance
• List of records
• Update set(creating and migrating)
• Understanding XML concepts
• UI Macro

Day 14:

• HTML concept
• UI Page
• Using UI page in a service Catalog.
• Container concept in service catalog.

Day 15:

• UI action
• Table creation and extension
• List view of records
• OOB fields and "u_" concept

Day 16/Day 17:

• Display field concept
• SLA
• Schedule and business day concept

Day 17/18:

• Workflow

Day 19/Day 20:

• Survey
• Data source
• Transform map
• Coalesce concept

Day 21:

• Localization concept
• Enable plugins
• Concept of web service

Day 22:

• Web service
• SOAP
• Scripted web service

Day 23:

• Data Policy
• Difference between Data and UI policy
• Debuggers

Day 24:

• Delegate
• Views
• Relationships

Day 25:

• Order guide
• Record producer

Day 26/27:

• Discovery and CMDB
• JSON and Jelly
• REST web service

Day 28:

• Cloning
• Resource management

Day 29/30:

• Interview Preparation
• Certification preparation

1) ServiceNow Certification:

Certification plays an essential role in the uplifting of one’s career. Companies are preferring to hire the candidates with the ServiceNow Certification.  Passing the ServiceNow certification demonstrates that you are skilled professionals in managing, configuration and integrating the ServiceNow platform. One has to have six months of hands-on experience to attend the certification exam. ServiceNow certification comes with the multiple-choice questions pattern conducted by ServiceNow partner Kryterion.

2) Which companies are recruiting ServiceNow professionals?

Below mentioned is a list of top companies who are employing ServiceNow professionals.

• Cognizant (CTS)
• Wipro
• IGATE, now Capgemini
• Happiest Minds
• L&T Infotech
• IBM
• Infosys
• HCL
• Mindtree
• Accenture and many more

3) Who can join this course?

Below mentioned people can join this course

• Software Developers
• Application Support Engineers
• Project Managers
• Candidates whoever willing to start their career in software industry.